FAQ

If I place an order today, when can I expect to receive the delivery?

The Swedish Institute sends all orders with commercial shipping companies. If we have the material in stock, an order within EU is normally delivered within 14 days. Delivery outside the EU is normally 4–5 weeks, due to customs handling. For orders to Sweden the delivery time is normally 5 days.

How much will I pay for freight?

For any standard delivery, Swedish missions abroad don’t pay any freight costs when ordering material from SI. However, we are charging full shipping cost for urgent deliveries that are the result of lack of early planning on the part of embassies or consulates. The cost of freight for urgent deliveries varies depending on destination and weight of the package. We will inform you about any added shipping cost before completing the order.

For all international orders, additional customs duties and other fees can arise in accordance with regulations in the recipient country.

For orders within the EU the delivery time is normally 14 days. Delivery outside the EU is normally 4-5 weeks.

If you believe you have been charged for shipping in error, please send an email to order@si.se.

For further information about cost of shipping, please contact us.

I have been informed that the item I wish to order is out of stock. When will you have it in stock?

If an item is out of stock and you want further information on delivery dates, please contact us.

I did not receive all the books that I ordered.

The book you ordered may be out of stock. For more detailed information regarding your order, please contact us.

How can I cancel my order?

You can cancel an order placed with us by contacting us with your order number.

How can I return unwanted, incorrect, faulty or damaged items?

You can return books in their original condition and any other merchandise in new condition with original packaging. If the return is a result of our error, SI will also pay the return shipping costs.

Before returning any material, please contact us.

What has happened to Sweden Bookshop?

The physical store Sweden Bookshop has been closed since September 2012. The function of swedenbookshop.com has now moved to sharingsweden.se.